Frequently Asked Questions
Everything you need to know about shopping with Baby Grand.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days, while international shipping can take up to 14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund or exchange process.
What payment methods do you accept?
Baby Grand accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay and Klarna.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's website so you can monitor your package's progress.
Are your clothing materials sustainably sourced?
Quality and ethics are at our core. We partner with manufacturers who prioritize organic cotton and recycled fibers, ensuring that our high-fashion pieces are as kind to the planet as they are to your wardrobe.
Do you offer international shipping?
Yes, Baby Grand ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.